Privacy Policy

PRIVACY POLICY

Last updated: September 23, 2026

This Privacy Policy describes how Alevola (“Alevola,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use our services, or make a purchase from alevola.com (the “Site”).

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Alevola, we may collect the following categories of personal information.

Information You Provide

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our Site, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Account information

  • Customer-support communications

  • Information you voluntarily provide to us

Payment Information

When you make a purchase, payment information is processed through our payment providers.

Depending on the payment method used, this may include payment-card or other financial information necessary to complete your transaction.

Alevola does not necessarily directly store your complete payment-card details.

Information Collected Automatically

When you visit alevola.com, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • Pages viewed

  • Referring website

  • Approximate location derived from technical information

  • Date and time of visits

  • Website interactions

  • Shopping and browsing activity

We may collect this information through cookies, pixels, analytics technologies, and similar tools.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order confirmations and tracking information

  • Manage returns, refunds, and customer-service requests

  • Communicate with customers

  • Maintain and improve our website

  • Personalize the shopping experience

  • Detect and prevent fraud or unauthorized transactions

  • Protect the security of our website and services

  • Analyze website performance and customer behavior

  • Measure advertising performance

  • Provide marketing communications where permitted

  • Comply with legal and regulatory obligations

  • Enforce our Terms of Service and other policies

3. COOKIES AND TRACKING TECHNOLOGIES

Alevola and our service providers may use cookies and similar technologies to operate and improve our website.

These technologies may be used for:

  • Essential website functionality

  • Remembering preferences

  • Shopping-cart functionality

  • Analytics

  • Website performance

  • Fraud prevention

  • Advertising measurement

  • Marketing and retargeting, where permitted

Depending on your location, you may be provided with controls to accept, reject, or manage certain non-essential cookies.

You may also be able to control cookies through your browser settings.

Disabling certain cookies may affect some features of the Site.

4. ADVERTISING AND ANALYTICS

We may work with advertising and analytics providers to understand how customers use our website and to measure or improve our advertising.

This may include platforms such as Meta and other advertising or analytics providers that we use from time to time.

These providers may receive information about your browser, device, website interactions, purchases, or other activity, subject to applicable law and your privacy choices.

Where required, advertising or tracking technologies will be used only after obtaining the appropriate consent.

5. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when necessary to operate our business and provide our services.

These may include:

  • E-commerce platform providers

  • Payment processors

  • Shipping and logistics providers

  • Fulfillment partners

  • Customer-support providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud-prevention providers

  • IT, hosting, and security providers

  • Professional advisers

  • Government authorities or regulators where legally required

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

We do not authorize third parties to use personal information for purposes unrelated to the services they provide to us, except where otherwise disclosed or permitted by applicable law.

6. SHOPIFY

Our online store may be powered by Shopify.

Shopify processes certain personal information to provide its e-commerce services, including information necessary to operate our storefront, process transactions, maintain security, and provide related functionality.

Shopify's own handling of personal information is governed by its applicable privacy documentation and contractual obligations.

7. INTERNATIONAL DATA TRANSFERS

Alevola operates an international online store and may use service providers located in different countries.

As a result, personal information may be processed or stored outside your country of residence.

Where required by applicable law, we or our service providers use appropriate safeguards for international transfers of personal information.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders

  • Maintain business and transaction records

  • Provide customer support

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Meet tax, accounting, and legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should not share passwords or other confidential account information with unauthorized persons.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain information

  • Opt out of certain marketing communications

  • Exercise applicable rights relating to targeted advertising or certain data sharing

These rights are subject to applicable law and may have exceptions.

To submit a privacy request, contact:

help.alevola@gmail.com

We may need to verify your identity before processing certain requests.

11. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you emails or other communications regarding products, promotions, offers, or Alevola news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

You may also contact us at help.alevola@gmail.com.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer-service messages.

12. CHILDREN'S PRIVACY

Our website and products are not intended for children who are not legally able to enter into online transactions without appropriate parental or guardian consent.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact help.alevola@gmail.com.

13. THIRD-PARTY WEBSITES

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

14. LEGAL DISCLOSURES

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from authorities

  • Protect our legal rights

  • Prevent or investigate fraud

  • Protect customers, Alevola, or others

  • Enforce our agreements and policies

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will publish the updated policy on this page and revise the “Last updated” date.

16. CONTACT US

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise an applicable privacy right, please contact us:

Alevola
Website: alevola.com
Email: help.alevola@gmail.com