Shipping Policy

Last Updated: October 30, 2026

At Alevola, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.

1. Worldwide Shipping

Alevola offers worldwide shipping, allowing customers around the globe to enjoy our collections.

Shipping availability is confirmed at checkout and may be subject to carrier or destination restrictions.

2. Delivery Time

Our estimated delivery time is 10–15 business days after your order has been shipped.

Delivery times may vary depending on your location, customs clearance, local delivery services, and circumstances beyond our control.

Business days exclude weekends and public holidays.

3. Order Processing

Orders are processed and prepared for shipment before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Order processing time is separate from the estimated delivery time.

4. Shipping Costs

Shipping fees, if applicable, are displayed at checkout before payment.

Free shipping offers are subject to the promotional conditions displayed on our website.

5. Order Tracking

Once your order has been dispatched, tracking details will be provided by email when available.

Tracking information may take some time to update after shipment.

6. Customs and Import Duties

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless these charges are expressly included at checkout, customers may be responsible for paying them, subject to applicable laws.

7. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to customs inspections, high shipping volumes, weather conditions, or carrier disruptions.

If your order is significantly delayed, please contact our support team for assistance.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to assist with corrections before dispatch, although changes cannot always be guaranteed.

9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support team.

We will investigate the issue with the shipping carrier and work toward an appropriate resolution in accordance with applicable consumer protection laws.

10. Contact Information

For shipping questions, tracking assistance, or delivery concerns, please contact:

Alevola

Website: https://alevola.com

Email: help.alevola@gmail.com

Thank you for shopping with Alevola!